Crickfy Privacy Policy

1 Who We Are

Crickfy is an online gaming platform operating at crickfy.club, offering a range of games including Mines, Hi-Lo, Roulette, Jacks or Better, Leprechaun Riches, Win Drop, and Midas Fortune. Crickfy is the data controller responsible for the personal information collected through this platform.

When this Privacy Policy refers to "Crickfy", "we", "us", or "our", it means the Crickfy platform and the team responsible for operating it. When it refers to "you" or "your", it means any person who registers an account, visits the Crickfy website, or uses any Crickfy service.

If you have any questions about this Privacy Policy or how Crickfy handles your personal data, you can contact us at any time at [email protected]. Our support team is available 24 hours a day, 7 days a week.

2 Data We Collect

Crickfy collects personal data in two ways: information you provide directly when you register and use the platform, and information collected automatically when you interact with Crickfy. Here is a clear breakdown of what we collect and why.

3 How We Use Your Data

Crickfy uses the personal data we collect for specific, legitimate purposes. We do not use your data for anything beyond what is described in this Privacy Policy. Here is exactly how your data is used on the Crickfy platform:

• Account Management: Your name, mobile number, and password are used to create, maintain, and secure your Crickfy account. Without this data, we cannot provide you with a personalised gaming experience.
• Payment Processing: Your mobile money account details are used solely to process deposits and withdrawals. Crickfy does not store full payment credentials — only the account number needed to send and receive funds.
• Identity Verification: When required, Crickfy uses identity documents to verify your age and confirm that you are who you say you are. This protects both you and the integrity of the platform.
• Fraud Prevention: Device data and transaction history are analysed to detect and prevent fraudulent activity, money laundering, and account abuse. This keeps Crickfy safe for all players.
• Responsible Gaming: Your gaming history and session data are used to monitor for signs of problem gambling and to apply responsible gaming tools where appropriate.
• Customer Support: When you contact Crickfy support, we use your account data and interaction history to resolve your issue as quickly as possible.
• Platform Improvement: Aggregated, anonymised usage data helps Crickfy understand how players use the platform so we can make it better. This data cannot be traced back to any individual player.
• Legal Compliance: Crickfy may be required by law to retain certain data or share it with regulatory authorities. We will always inform you if this applies to your account, unless prohibited by law from doing so.

4 Legal Basis for Processing

Crickfy processes your personal data on the following legal grounds, depending on the purpose of the processing:

• Contract Performance: Processing your account data, payment data, and gaming data is necessary to fulfil the contract between you and Crickfy — that is, to provide you with the gaming services you signed up for.
• Legal Obligation: Crickfy is required by applicable laws and regulations to verify player identities, retain transaction records, and report certain activities to authorities. This processing is mandatory and cannot be opted out of.
• Legitimate Interests: Crickfy processes device data and usage data to protect the security of the platform, prevent fraud, and improve the player experience. These are legitimate business interests that do not override your privacy rights.
• Consent: Where Crickfy processes your data for marketing purposes, we do so only with your explicit consent. You can withdraw this consent at any time.

5 Data Sharing

Crickfy does not sell your personal data. We do not share your information with advertisers, data brokers, or any third party for commercial purposes. The only circumstances in which Crickfy shares your data are described below.

• Payment Providers: Crickfy shares the minimum necessary payment information with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers have their own privacy policies and are responsible for the data they receive.
• Identity Verification Services: When age or identity verification is required, Crickfy may share your documents with a trusted verification partner. This data is used only for verification and is not retained by the partner beyond what is legally required.
• Legal Authorities: Crickfy may be required to share your data with law enforcement, regulatory bodies, or courts if required by applicable law. Crickfy will comply with all lawful requests and will notify you where legally permitted to do so.
• Business Transfers: In the event that Crickfy is acquired by or merged with another company, your data may be transferred as part of that transaction. You will be notified in advance if this occurs and your rights under this Privacy Policy will continue to apply.

6 Cookies & Tracking

Crickfy uses a small number of cookies and similar technologies to make the platform work correctly and to understand how players use it. We do not use third-party advertising cookies or cross-site tracking technologies.

• Essential Cookies: These are required for the Crickfy platform to function. They keep you logged in, remember your session preferences, and ensure that the platform loads correctly. You cannot opt out of essential cookies without stopping using Crickfy.
• Analytics Cookies: Crickfy uses anonymised analytics to understand which pages and features are most popular. This data is aggregated and cannot be used to identify individual players. You can opt out of analytics cookies in your browser settings.
• Security Cookies: These cookies help Crickfy detect and prevent fraudulent login attempts and unusual account activity. They are essential for keeping your account safe.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to use certain features of the Crickfy platform.

7 Data Retention

Crickfy retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. Here is how long we keep different types of data:

• Account Data: Retained for the duration of your account and for 5 years after account closure, in line with standard record-keeping requirements.
• Payment & Transaction Records: Retained for 7 years after the transaction date, as required by financial regulations.
• Identity Verification Documents: Retained for 5 years after account closure or as required by applicable law.
• Gaming History: Retained for 3 years after the last gaming session, used for responsible gaming monitoring and dispute resolution.
• Support Interactions: Retained for 2 years after the interaction, used to improve support quality and resolve recurring issues.
• Device & Usage Data: Retained for 12 months in identifiable form, then anonymised and retained indefinitely for platform analytics.

8 Data Security

Crickfy takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

• All data transmitted between your device and Crickfy is encrypted using TLS (Transport Layer Security).
• Passwords are stored as salted hashes — Crickfy staff cannot see your password in plain text.
• OTP verification is required for every login and withdrawal, adding a second layer of security to your account.
• Access to personal data within Crickfy is restricted to staff who need it to perform their job functions.
• Crickfy conducts regular security reviews and vulnerability assessments of its platform.
• In the event of a data breach that affects your personal information, Crickfy will notify you as soon as reasonably possible and take immediate steps to contain the breach.

9 Your Rights

You have the following rights over your personal data held by Crickfy. To exercise any of these rights, contact Crickfy support at [email protected]. We will respond to all requests within 30 days.

• Right of Access: You can request a copy of all personal data Crickfy holds about you. We will provide this in a clear, readable format within 30 days of your request.
• Right to Rectification: If any of the personal data Crickfy holds about you is inaccurate or incomplete, you have the right to ask us to correct it. You can update most account information directly in your account settings.
• Right to Erasure: You can request that Crickfy delete your personal data. We will comply unless we are required to retain the data by law or for legitimate business purposes such as fraud prevention.
• Right to Restrict Processing: You can ask Crickfy to stop processing your data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: You can request your personal data in a structured, machine-readable format so that you can transfer it to another service if you wish.
• Right to Object: You can object to Crickfy processing your data for marketing purposes at any time. You can also object to processing based on legitimate interests, though Crickfy may have grounds to continue in some cases.
• Right to Withdraw Consent: Where Crickfy processes your data based on your consent, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.

10 Children's Privacy

Crickfy is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use any Crickfy service.

If Crickfy discovers that it has collected personal data from a person under 18, that account will be immediately closed and all associated data will be deleted. If you believe a minor has registered on Crickfy, please contact us immediately at [email protected] so we can take action.

11 Third-Party Links

The Crickfy platform does not contain links to third-party websites. All navigation on Crickfy stays within the crickfy.club domain. This means you are always under the protection of this Privacy Policy when you are using Crickfy.

The only third-party services Crickfy integrates with are payment providers — bKash, Nagad, and Rocket — for the purpose of processing deposits and withdrawals. When you interact with these payment services, their own privacy policies apply to the data they collect. Crickfy is not responsible for the privacy practices of these providers.

12 Changes to This Policy

Crickfy may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that affect how we use your personal data, Crickfy will notify registered players via their registered mobile number or by displaying a prominent notice on the platform. Your continued use of Crickfy after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how Crickfy handles your personal data, please get in touch with our support team. We take all privacy enquiries seriously and will respond within 30 days.